JoyTap Limited

Hands-free dispute resolution running 24/7/365.

Proactive Defense: RDR & Early Alerts

Shift your strategy from reactive to proactive. Our Pre-Dispute solution combines Verifi's Rapid Dispute Resolution (RDR) and Early Fraud Alerts to intercept inquiries instantly. By defining custom decision rules, you can automatically resolve disputes at the inquiry stage. This prevents the case from escalating into a chargeback, effectively protecting your dispute ratio and saving your merchant account from threshold breaches.

Key Features

Automated Decisioning

System auto-refunds disputes based on your set rules (e.g., Amount < $20), requiring no manual action.

Ratio Protection

Cases resolved via RDR are not recorded as chargebacks, keeping your MID ratio healthy.

24/7 Rule Engine

"Set it and forget it." Your rules work around the clock to intercept disputes globally.

Early Fraud Alerts

Receive notifications from issuers days before a dispute is filed. Stop shipment immediately to save goods.

Broad Coverage

Seamlessly connected to both Verifi and Ethoca networks for maximum pre-dispute visibility.

Flexible Configuration

Customize rules by Reason Code, BIN, or Issuer to balance revenue retention and risk.

Two Pillars of Pre-Dispute Defense

Early Fraud Alerts

Best for physical goods. Receive notifications days before a dispute is filed. This allows you to stop the shipment immediately, saving the cost of goods sold (COGS) and preventing the chargeback.

Early Fraud Alerts

Best for physical goods. Receive notifications days before a dispute is filed. This allows you to stop the shipment immediately, saving the cost of goods sold (COGS) and preventing the chargeback.

Early Fraud Alerts

Best for physical goods. Receive notifications days before a dispute is filed. This allows you to stop the shipment immediately, saving the cost of goods sold (COGS) and preventing the chargeback.

Rapid Dispute Resolution (RDR)

Best for digital goods & subscriptions. Automatically refunds the transaction based on your set rules (e.g., 'Refund if < $30'). The customer gets their money back instantly, and you get zero dispute ratio impact.

Rapid Dispute Resolution (RDR)

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Pre-Dispute Resolution (RDR)

Resolve inquiries instantly. Protect your ratio.

Key Features

Automated Decisioning

Ratio Protection

24/7 Rule Engine

Early Fraud Alerts

Broad Coverage

Flexible Configuration

Two Pillars of Pre-Dispute Defense

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