Unit 1507B, 15/F., Eastcore, 398 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
[email protected]

Dispute Management & Recovery

Don't just refund. Defend your revenue.

Pre-Dispute (RDR)
Order Insight & Representment
Risk Control
API Integration

Share order details with issuers to stop "Item Not Recognized" disputes instantly.

Order Insight & Strategic Representment

Stop disputes at the source. By integrating Order Insight in the future, we push rich transaction details directly to the cardholder's banking app. This clarity eliminates customer confusion and prevents friendly fraud before it starts.
For illegitimate disputes that do get through, our Representment tools help you compile compelling evidence to fight back and recover your hard-earned revenue.

Key Features

Inquiry Deflection

Intercept "What is this charge?" phone calls by providing the issuer with real-time digital receipts.

Brand Clarity

Display your Merchant Name and Logo clearly in banking apps to reduce "Item Not Recognized" claims.

Issuer Collaboration

Seamless data exchange with global issuer networks to validate legitimate transactions.

Evidence Compilation

Automatically gather IP logs, delivery proof, and AVS matches to build a winning case.

Compelling Evidence 3.0

Fully supports Visa CE 3.0 standards to block historical friendly fraud.

Win Rate Optimization

Use data-driven templates to maximize your success rate in recovering lost funds.

Two Lines of Defense

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Deflection (Prevention)
Scenario: Customer forgets a purchase or doesn't recognize the billing descriptor. Solution: Order Insight shows them the item details and logo. Result: Customer remembers, inquiry is dropped, Revenue Saved.
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Deflection (Prevention)
Scenario: Customer forgets a purchase or doesn't recognize the billing descriptor. Solution: Order Insight shows them the item details and logo. Result: Customer remembers, inquiry is dropped, Revenue Saved.
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Deflection (Prevention)
Scenario: Customer forgets a purchase or doesn't recognize the billing descriptor. Solution: Order Insight shows them the item details and logo. Result: Customer remembers, inquiry is dropped, Revenue Saved.
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Recovery (Defense)
Scenario: Customer commits friendly fraud (claims 'didn't buy' despite delivery). Solution: Submit Compelling Evidence (delivery confirmation + IP). Result: Bank rules in your favor, Revenue Recovered.
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Recovery (Defense)
Scenario: Customer commits friendly fraud (claims 'didn't buy' despite delivery). Solution: Submit Compelling Evidence (delivery confirmation + IP). Result: Bank rules in your favor, Revenue Recovered.
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Recovery (Defense)
Best for digital Scenario: Customer commits friendly fraud (claims 'didn't buy' despite delivery). Solution: Submit Compelling Evidence (delivery confirmation + IP). Result: Bank rules in your favor, Revenue Recovered.
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Tired of Losing Revenue to Chargebacks?